‘Behind every claim is a grieving family’. Death benefits inquiry demands change but lacks penalties
- Written by Natalie Peng, Lecturer in Accounting, The University of Queensland
SeventyFour/ShutterstockWhen Lisa’s husband passed away unexpectedly, she assumed accessing his superannuation death benefit would be straightforward. Instead, she spent months navigating a bureaucratic maze.
She repeatedly sent documents, waited weeks for callbacks and struggled to get answers from his fund.
Her experience is far from unique....
